Shipping policy
SHIPPING POLICY
At Velissane, we aim to make shipping clear and straightforward. Please review the information below before placing your order.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.
Processing time is separate from the estimated shipping times below.
Shipping Fees
We offer free standard shipping on orders over $59 USD.
For orders of $59 USD or less, shipping fees are calculated at checkout based on the destination and available shipping method. Any applicable shipping fee will be displayed before you complete your purchase.
Shipping Time
United States:
Estimated delivery time: 5–10 business days after shipment.
International:
Estimated delivery time: 6–13 business days after shipment, depending on the destination.
Available shipping destinations and methods are shown at checkout.
Delivery times are estimates and may be affected by holidays, peak seasons, severe weather, customs processing, or carrier delays.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking details.
Tracking updates may take some time to appear after the carrier receives your package.
Lost or Delayed Packages
If your package appears delayed or lost, please contact support@velissane.com with your order number and tracking information.
We will work with the carrier to investigate and help resolve the issue. If tracking shows delivery but you cannot locate your package, please check around your delivery address and with other household members, then contact us for assistance.
Nothing in this policy limits your rights under applicable law.
Incorrect Address
Please check your shipping address carefully before completing your order.
If you notice an error, contact support@velissane.com as soon as possible. We will try to update the address, but changes may not be possible once the order has been processed or shipped.
Orders returned because of an incorrect or incomplete address provided at checkout may require additional shipping charges for reshipment. We will confirm any charges with you before reshipping.
Customs and Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
Unless these charges are expressly included at checkout, they are the customer's responsibility. Customs processing may also affect delivery times.
Business Information
Velissane is operated by:
TRANNGU COMMERCE, LLC
2120 Carey Ave
Cheyenne, WY 82001
United States
Email:
support@velissane.com
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Contact Us
For questions about shipping, delivery, or tracking, please email support@velissane.com.